FAQs

Shipping

  • Shipping costs: all domestic orders over $60 ship for free! Anything under $60 ships for a flat $7 fee (shipping and handling).
  • Processing time: merchandise and products that aren't made to order are packed and shipped between 1-4 days. Custom portraits are drawn within ~5 days from the time I receive reference photos. 
  • Tracking: all orders ship with tracking information via USPS.
  • International shipping: I am in the process of adding new locations that I ship to. If I do ship to your location/country, you are responsible for customs/import taxes that may apply. 
  • Stolen or missing packages: Once the USPS tracking says delivered, I am no longer responsible for those goods. I completely understand how frustrating a lost package, but if the tracking info says it's made it to you, I cannot afford to continually provide new items at zero cost. 

Returns

  • As a one person business, I do not accept returns. If you have an issue with your order, please email hello@radillustrates.com and I will do my best to fix the issue!

Custom Portraits

  • Reference pics: When ordering a custom portrait, keep in mind that I will need a reference pic for all people/pets/homes, etc! You can submit many pics for me to use or just one. It's up to you! Not sure if a pic will work? Ask me!
  • Special instructions: make sure to include special instructions when you order and/or email me your pics. I do not offer revisions on custom portraits! I spend a good chunk of time creating these and they are 100% made by hand. I am not a machine! I can't erase my pen drawings. 
  • I do not offer free revisions: again, I do not offer revisions! I draw everything by hand with pen. If you absolutely want me to re-draw something, I have to charge for the time spent re-drawing. 
  • Booty Portraits: Please do not send me butt pics until after you order the portrait of your choosing. Unsolicited booty pics may seem harmless but this is my job and I charge to draw your butt! Let's keep this professional.